Refund & Returns Policy

Last Updated: 9/21/2026

At Trapstar UK, we want you to have a smooth shopping experience. If there is an issue with your order, our Customer Service team is here to help.

Returns

We accept eligible returns within [14/30] days of delivery.

To qualify for a return, items must:

  • Be unworn and unused

  • Be in their original condition

  • Have all original tags attached

  • Be returned with the original packaging where applicable

  • Not have been washed, altered, stained, damaged, or otherwise used

Items that do not meet these requirements may be refused.

Faulty or Damaged Items

If your item arrives damaged or you discover a manufacturing fault, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the problem

Once our team has reviewed the issue, we will advise you on the next steps. Depending on the circumstances, we may offer a replacement, exchange, or refund.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us immediately with your order number and photographs of the item received.

We will work to correct the issue as quickly as possible.

Missing Items

If an item appears to be missing from your order, please check your shipping confirmation first, as orders may occasionally be dispatched in separate packages.

If an item is still missing, contact our Customer Service team with your order number and the missing product details.

Order Cancellations

If you need to cancel your order, contact us as soon as possible after placing it.

We cannot guarantee that a cancellation will be possible once an order has entered processing or has been dispatched.

If the order has already been shipped, you may need to follow our standard returns procedure.

Exchanges

We may accept exchanges for eligible items, subject to availability.

If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund.

Refunds

Once an approved return has been received and inspected, we will confirm whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

After we process your refund, please allow 3–5 business days for the funds to appear in your account. The exact timing may vary depending on your bank or payment provider.

Return Shipping

Unless the return is due to an incorrect, damaged, or faulty item received from us, the customer may be responsible for return shipping costs.

We recommend using a tracked shipping service when returning an item, as we cannot be responsible for returns that are lost in transit.

Sale & Final-Sale Items

Products marked as Final Sale may not be eligible for return or exchange.

Any product-specific return restrictions will be displayed on the relevant product page or at checkout.

Contact Us

For any questions regarding returns, refunds, exchanges, faulty items, or order issues, please contact us:

https://trapstaruk.com.co/
Email: Support@trapstaruk.com.co

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.